Shipping & Handling
Most of our items are made to order, once you place an order we make your purchases as fast as we can. If we have it in stock, we will ship on Mondays but if we have to make it, it takes at least to 7-10 working days. Please message us if you are not sure your item will make it in time for a special occasion. We will try to respond right away or within an hour or so.
+ Local Shipping
We offer free domestic shipping on orders over RM150 to ship in Malaysia. Shipping rates for orders under RM150 will be calculated based per total order. All packages will be shipped through PosLaju.
For other delivery option, we use Lalamove (within Klang Valley area) to ground ship urgent orders, and live plants. Cost is borne by the customer. Charges will be calculated from the distance of the delivery address.
+ International Shipping
We offer free international shipping on orders over RM400. Shipping rates for orders under RM400 will be calculated based on the order total and weight starting from RM50. Due to COVID-19, we will not be able to ship until the restrictions are lifted. All packages will be shipped through DHL.
+ Plant Shipping
We carry domestic ground shipping only in the West Malaysia due to custom restriction. Plants will not be planted into the concrete pots as it will be packed separately tight in bubble wrap with recycled papers to avoid damages to the leaves. If you would like us to have your plants potted especially those with fragile leaves, I highly recommend to use Lalamove.( please refer back to the Local Shipping information)
+ Lost, Stolen or Missing Packages
We are not responsible for any lost or stolen packages. If a package is returned to us due to a customer error (e.g. incorrect name, address or package refusal), the customer will then be responsible for any re-shipment charges. If the address is correct and reverified by the buyer, a reshipment will be attempted free of charge.