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FAQ




 Which currency form do you take?

All items are listed in Ringgit (RM). International currency shall be made in USD.  


 How to pay?

We accept all major local payments through FPX. International payments shall be made via PayPal. Please be sure to enter your correct billing information during checkout.   


 How do I make my purchase in the 'Limited Collection'

Kindly message us here and we let you know if we are able to customize the product and we will also send you the link purchase form once confirmed. Please note it is a very limited order as they are hancrafted using cardboard mold before casting the concrete or cement into the mold. Production will  take at approximately 12-14 working days before we ship out. 


 Does your concrete pot has drainage holes?

Yes we take into the accountability to have all of our pots made with drainage holes to drain out the excess water after watering. If you are concerned with getting your table surface stained, we provide trays that are sold separately. 


 I can't seem to select the color that matches the product photo?

Please refer to SHOP  → COLOR PALETTE. You may find all of our color variation. We also provide color customization depending on our color pigment availability. Additional charges may apply.


 Any requirements for concrete care?

A layer of coat matte finish sealant is applied to every concrete products. Please avoid using alcohol or thinner. To clean the dirt of the concrete surface, simply use lukewarm water wiping with damp cloth or a few drops of dish washing soap to clear of the stain. 


 Do you provide gift wrapping? 

Its totally FREE of charge for every gift wrapping that comes with a greeting card. Let us know about your special occasion in the checkout remark! 

There are two special ways of packing the gift items, 

➊ Gifting with pots and plants are packed in a half corrugated box and  wrapped with our favorite modern tropical wrapping paper and finished with a tied knot craft string. (we recommend using Lalamove) 

➋ Otherwise, without any live plants, we pack them in a full enclosed corrugated box , wrapped in modern tropical wrapping paper and finished with a tied knot craft string. 

 



 Do you offer wholesale price? 

Kindly contact us for more info. We have a limited number of quantities to produce a huge bulk order as most of our products are handcrafted that would take quite awhile. Please let us know prior in advance. 



 What is your return policy? 

I don't accept returns or cancellations. But please contact me if you have any problems with your order . 

The following items can't be returned or exchanged because of the nature of these items , unless they arrive damaged and defective , I can't accept returns for:

- Custom or personalized orders

- Items on sale

- Seconds

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Contact us at [email protected] with a picture of the product within 7 days of delivery and ship the items back within 14 days of delivery.

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